Anymail is supported and maintained by the people who use it—like you! Our contributors volunteer their time (and most are not employees of any ESP).
Here’s how to contact the Anymail community:
“How do I…?”
If searching the docs doesn’t find an answer, ask a question in the GitHub Anymail discussions forum.
“I’m getting an error or unexpected behavior…”
which ESP you’re using (Mailgun, SendGrid, etc.)
what versions of Anymail, Django, and Python you’re running
the relevant portions of your code and settings
the text of any error messages
any exception stack traces
the results of your troubleshooting (e.g., any relevant info from your ESP’s activity log)
if it’s something that was working before, when it last worked, and what (if anything) changed since then
… plus anything else you think might help someone understand what you’re seeing.
“I found a bug…”
“I found a security issue!”
Contact the Anymail maintainers by emailing security<AT>anymail<DOT>info. (Please don’t open a GitHub issue or post publicly about potential security problems.)
“Could Anymail support this ESP or feature…?”
If Anymail’s not behaving like you expect, these troubleshooting tips can often help you pinpoint the problem…
Check the error message
Look for an Anymail error message in your console (running Django in dev mode) or in your server error logs. If you see something like “invalid API key” or “invalid email address”, that’s often a big first step toward being able to solve the problem.
Check your ESPs API logs
Most ESPs offer some sort of API activity log in their dashboards. Check their logs to see if the data you thought you were sending actually made it to your ESP, and if they recorded any errors there.
Double-check common issues
Did you add any required settings for your ESP to the
ANYMAILdict in your settings.py? (E.g.,
"SENDGRID_API_KEY"for SendGrid.) Check the instructions for the ESP you’re using under Supported ESPs.
Did you add
'anymail'to the list of
Are you using a valid from address? Django’s default is “webmaster@localhost”, which most ESPs reject. Either specify the
from_emailexplicitly on every message you send, or add
DEFAULT_FROM_EMAILto your settings.py.
Try it without Anymail
If you think Anymail might be causing the problem, try switching your
EMAIL_BACKENDsetting to Django’s File backend and then running your email-sending code again. If that causes errors, you’ll know the issue is somewhere other than Anymail. And you can look through the
EMAIL_FILE_PATHfile contents afterward to see if you’re generating the email you want.
Examine the raw API communication
Sometimes you just want to see exactly what Anymail is telling your ESP to do and how your ESP is responding. In a dev environment, enable the Anymail setting
DEBUG_API_REQUESTSto show the raw HTTP requests and responses from (most) ESP APIs. (This is not recommended in production, as it can leak sensitive data into your logs.)